1. Introduction
Effective Date: March 1, 2025
Volizer Pte Ltd (UEN: 202347118C) ("us," "we," "our," "Volizer," or "Nollie") is committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your personal information when you use our Nollie platform.
This Privacy Policy applies to venue owners, managers, and staff ("Users") who use the Nollie platform. It is important to note that this policy does not cover how your venue should handle your own customers' data, though we provide features to help you comply with relevant privacy laws in your operations.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
2. Compliance with Privacy Laws
Volizer complies with the applicable privacy laws in the jurisdictions where we operate, including:
The Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
The Singapore Personal Data Protection Act 2012 (PDPA)
3. Information We Collect
3.1 Information You Provide to Us
We may collect the following types of personal information:
Account Information: Name, email address, phone number, job title, and login credentials
Business Information: Business name, address, contact details, operating hours, venue description, menu information, photos, and other business-related information
Staff Information: Names, roles, contact details, and login credentials of staff members you authorize to use Nollie
Payment Information: Credit card information, billing address, and other payment-related information
Content: Information you input into the system, including customer notes, tags, campaigns, and communications
Communications: Information you provide when you contact our support team or respond to surveys
3.2 Information We Collect Automatically
We may collect personal information about you when you use and access our website, including:
Usage Data: Information about how you use Nollie, including features accessed, actions taken, time spent, and frequency of use
Device Information: Device type, operating system, browser type, IP address, and device identifiers
Cookies and Similar Technologies: We may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices and/or browsing sessions.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
3.3 Information From Third-Party Integrations
With your permission, Nollie connects with various third-party systems to provide our services. This may include:
Point of Sale (POS) System Data: Transaction details, product information, staff performance, inventory
Table Management/Reservation System Data: Booking information, guest preferences, visit frequency
Payment Processing Data: Transaction amounts, payment methods (but not full payment card details)
External Data Sources: Weather information, public holidays, Google Business reviews
4. WhatsApp Business Integration
4.1 WhatsApp-Specific Data Collection
When you enable WhatsApp Business API integration with Nollie:
We collect and process message content, delivery status, and metadata of WhatsApp communications between you and your customers
We collect phone numbers of your customers that have engaged with your business via WhatsApp
We process opt-in confirmations and messaging permissions from your customers
4.2 WhatsApp Data Usage
Data collected through WhatsApp integration is used to:
Facilitate communications between your venue and your customers
Provide analytics on messaging effectiveness
Generate insights to improve customer engagement
Enable automated responses and campaign delivery
4.3 WhatsApp Opt-Out Mechanism
We provide tools for your customers to opt out of WhatsApp communications:
Through reply messages (e.g., "STOP")
Via preferences in your venue's customer profiles
Through links provided in WhatsApp messages
4.4 WhatsApp Data Sharing
Message metadata may be shared with Meta (WhatsApp's parent company) in accordance with their terms of service. Meta may use this information for their own purposes as described in their privacy policy. We do not control Meta's data practices and recommend reviewing their privacy policy.
5. How We Use Your Information
We may collect, hold, use and disclose your personal information for the following purposes:
To enable you to access and use our Nollie platform and its features
To operate, protect, improve and optimize the Nollie platform, business and our users' experience
To provide the core functionality of Nollie's CRM and marketing automation features
To personalize your experience with tailored recommendations and insights
To perform analytics, conduct research and for advertising and marketing
To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you
To generate customer insights and recommendations using AI
To create automated content suggestions for marketing campaigns
To send you marketing and promotional messages and other information that may be of interest to you
To administer rewards, surveys, contests, or other promotional activities
To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties
To consider your employment application (if applicable)
6. Direct Marketing
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g., an unsubscribe link).
7. How We Share Your Information
We may disclose personal information for the purposes described in this privacy policy to:
Our employees and related bodies corporate
Third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you)
Professional advisers, dealers and agents
Payment systems operators (e.g., merchants receiving card payments)
Our existing or potential agents, business partners or partners
Our sponsors or promoters of any competition that we conduct via our services
Anyone to whom our assets or businesses (or any part of them) are transferred
Specific third parties authorized by you to receive information held by us
Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorized or permitted by law
8. International Data Transfers
We may disclose personal information outside of Australia to cloud providers and third party service providers located in Singapore, the United States, and the United Kingdom.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
9. Data Security
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
10. Links
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
11. Accessing or Correcting Your Personal Information
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
12. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
12.1 For Australian Users
Under the Australian Privacy Principles, you have the right to:
Access your personal information
Correct inaccurate personal information
Complain about a breach of the APPs
12.2 For Singaporean Users
Under the PDPA, you have the right to:
Access your personal data
Correct inaccurate personal data
Withdraw consent for the collection, use, or disclosure of your personal data
Request the deletion of your personal data (subject to certain exceptions)
13. Data Retention
We retain your information for as long as your account is active or as needed to provide you with our services. We may retain certain information as required by law or for legitimate business purposes, such as to resolve disputes or enforce our agreements.
If you request deletion of your account, we will delete or anonymize your information, unless we are legally required to retain it.
14. Making a Complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by publishing changes on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
16. Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Volizer Pte Ltd
Privacy Officer
Email: info@volizer.com
Address: 2 Venture Drive, #19-18 Vision Exchange, Singapore 608526
